FAQs

Cannot login to my account

Please check that you have entered the User name, Password and Passphrase correctly. The Password is case sensitive, therefore you may want to copy and paste it into the Password box.

Your Passphrase should be all lower case.

You may also want to check that you meet the system requirements.

Changing my password

You can change your password within the Manage my account section once logged into your online account or on the login page. Passwords must consist of 8 or more characters with a mix of upper and lower case letters and numbers.

Changing my passphrase

You can change your Passphrase within the Manage my account section once logged into your online account or on the login page. Your Passphrase should be between 8-15 characters using numbers and lower case letters only.

System requirements

Stocktrade supports the following list of web browsers:

Browser PC Mac
Internet Explorer 9.0, 10.0 and 11.0 Yes n/a
Edge Yes n/a
Firefox Yes Yes
Google Chrome Yes Yes
Safari Yes Yes

Stocktrade is a division of Alliance Trust Savings Limited, which is a subsidiary of Alliance Trust PLC and is registered in Scotland No. SC 98767, registered office, PO Box 164, 8 West Marketgait, Dundee DD1 9YP; is authorised by the Prudential Regulation Authority and regulated by the Financial Conduct Authority and the Prudential Regulation Authority, firm reference number: 116115. Alliance Trust Savings gives no financial or investment advice. Calls may be recorded for training and security purposes.